Frequently Asked Questions
How do I make a booking?
To enquire about availability or to make a booking, please email
quoting your wedding/event date and decor you would like to book. If your date is available, we will issue you with a booking form for you to complete and return to us.
What deposit is required for me to secure decor for my date?
A non-refundable 25% deposit is required to secure your date and requested decor items listed on your booking form. The non-refundable deposit will be deducted from the cost of your chosen items.
What happens if I miss the deposit deadline?
Your date and items will be held for 7 days after the issuing of your booking paperwork, in which time the deposit must be paid. If your booking has not been confirmed, your date and items will be released for others to book.
When is the balance due?
Any outstanding balance must be paid no later than 8 weeks prior to the hire date.
How do I pay?
Payment may be made by bank transfer.
How much is the security deposit?
The exact security deposit invoiced will depend upon the value of the items hired, but in any event shall not exceed £100.
When do I pay the security deposit?
The security deposit will be invoiced 2 weeks prior to the hire date and must be paid no later than 7 days prior to the hire date. The security deposit will be held until all hired items are returned in acceptable condition and shall be returned to the hirer no later than 7 days after the return of the items.
Can I still book if I am unsure on numbers?
Yes, of course. Please don't worry, we allow you to alter your numbers up to 8 weeks before your event, which should give you more than enough time to confirm your guest numbers.
What if I want to make any changes or upgrades to my order?
If you wish to make a change to or upgrade your order, this may be possible up to 2 months before your event. However, this will be based on availability of the items you would like to change or upgrade to. You can contact us to find out if it's possible and we will try our very best to accommodate it.
What happens if I need to cancel my order or remove items from my order?
If you need to cancel your entire order, we will retain the non-refundable booking fee paid at the time of booking. If you have made further payments and are cancelling within 4 months of your date, all monies paid to date will be retained by us. If cancelling with 4 months+ until your date, you will receive your paid monies back, minus the booking fee and minus items/supplies that were ordered in specially to fulfil your order. This can include but is not limited to flowers, vinyls for table plan, ordered in sash colours, or linen etc.
A maximum of 20% of the total balance can be removed from the order if necessary.
What happens if any hired items are damaged or lost?
If anything is damaged or lost we will take the full cost of the item from your security deposit. If the cost of repairing a damaged item or replacing a lost or damaged item is greater than the security deposit, you will be issued with an invoice for the remainder.